Palm Hub Terms & Conditions

Welcome to Palm Hub. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions.

Please read these terms carefully before using our website or placing an order.

1. General

These Terms & Conditions apply to all visitors, customers, and users of the Palm Hub website.

Palm Hub reserves the right to update or change these Terms & Conditions when necessary. Any changes will be updated on this page.

By continuing to use our website after changes are made, you agree to the updated Terms & Conditions.

2. Products & Product Information

We make every effort to ensure that product information, descriptions, specifications, images, and prices displayed on our website are accurate and up to date.

However, there may be slight differences between the product images shown on the website and the actual product due to lighting, screen settings, product updates, or other factors.

Product availability may change from time to time without prior notice.

3. Prices

All product prices displayed on the Palm Hub website are subject to change without prior notice.

The final price applicable to your order will be shown at the time of purchase or confirmed by Palm Hub.

Any applicable delivery or other charges will be communicated to the customer where relevant.

4. Orders

When you place an order with Palm Hub, you are responsible for providing accurate and complete information, including your name, contact details, delivery address, and order information.

An order is only considered confirmed after Palm Hub has reviewed and accepted the order.

Palm Hub reserves the right to cancel or reject an order in certain situations, including product unavailability, incorrect pricing or product information, suspected fraudulent activity, or other circumstances that may affect the order.

If an order is cancelled after payment has been made, Palm Hub will arrange the applicable refund where appropriate.

5. Payment

Customers are responsible for providing accurate payment information and completing payment according to the available payment methods.

Orders will only be processed after the required payment has been successfully received or confirmed by Palm Hub.

6. Shipping & Delivery

Palm Hub will arrange delivery according to the delivery information provided by the customer.

Delivery times may vary depending on the delivery location, product availability, courier services, weather conditions, public holidays, and other circumstances.

Palm Hub will make reasonable efforts to ensure orders are delivered within the expected timeframe. However, we cannot guarantee a specific delivery date unless otherwise stated.

Customers are responsible for providing a correct and complete delivery address.

For more information, please refer to our Shipping Policy.

7. Returns & Exchanges

Returns and exchanges are subject to Palm Hub's Returns & Exchanges Policy.

Customers should review the applicable return and exchange conditions before requesting a return or exchange.

8. Product Warranty

Palm Hub provides a 1-month warranty for products purchased from Palm Hub, subject to the terms and conditions of our Warranty Policy.

The warranty covers eligible manufacturing defects and product issues that occur under normal use.

Damage caused by improper use, accidents, misuse, negligence, improper handling, unauthorised modifications, or other customer-caused damage is not covered by the warranty.

Please refer to our Warranty Policy for more information.

9. Wholesale Orders

Palm Hub offers wholesale and bulk purchase options for customers who require products in larger quantities.

Wholesale pricing, product availability, and order arrangements may vary depending on the product and quantity required.

For wholesale enquiries, please contact Palm Hub via WhatsApp.

10. Website Content & Copyright

All content on the Palm Hub website, including text, product images, graphics, logos, photographs, designs, and other materials, belongs to Palm Hub or is used with permission.

You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without prior permission from Palm Hub.

11. Website Use

Customers and visitors must use the Palm Hub website in a lawful and appropriate manner.

You must not use the website to:

• Engage in unlawful activities

• Attempt to gain unauthorised access to our website or systems

• Upload harmful or malicious content

• Interfere with the normal operation of the website

• Misuse or copy our website content without permission

Palm Hub reserves the right to restrict or suspend access to the website where necessary.

12. Limitation of Liability

Palm Hub will make reasonable efforts to ensure that the information provided on our website is accurate and reliable.

However, Palm Hub is not responsible for losses or issues caused by circumstances beyond our reasonable control, including delivery delays, courier issues, technical problems, or events outside our control.

13. Third-Party Services

Palm Hub may use third-party services such as payment providers, courier companies, website tools, or other service providers to support our business operations.

These third-party services may have their own terms and conditions and privacy policies.

14. Privacy

Palm Hub respects your privacy and handles personal information in accordance with our Privacy Policy.

Please refer to our Privacy Policy to learn more about how we collect, use, and protect your information.

15. Changes to These Terms

Palm Hub may update these Terms & Conditions from time to time to reflect changes to our products, services, website, or business operations.

Any updated terms will be published on this page.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact Palm Hub via WhatsApp or through our website's contact channels.

By using the Palm Hub website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.