PALM HUB

Shipping & Returns

palm oil harvesting tools shipping and return t&c

Palm Hub is committed to providing customers with a smooth and reliable shopping experience when purchasing oil palm harvesting tools and plantation tools. This page details our shipping, delivery, and returns policies.

Shipping

Delivery Area

Palm Hub offers delivery services throughout Malaysia (including Peninsular Malaysia and East Malaysia).

Delivery Methods

Depending on the order and delivery address, we may use J&T Express, Pos Laju, Shopee Express, or other suitable courier services for delivery.

Delivery Time

Delivery time may vary depending on the delivery address, courier service, and other factors. Actual delivery time depends on the courier company's delivery schedule.

Order Processing

Orders will be processed after payment confirmation. Processing time may vary depending on product stock and order details.

Order Tracking

Once your order has been shipped, we will provide tracking information if available. You can use the tracking number to check the delivery status through the corresponding courier service.

Returns & Exchanges

Incorrect Item Received

If the item you received does not match your order, please contact Palm Hub as soon as possible. Please provide order details and clear photos of the received item so we can verify the issue and assist you with the return/exchange process.

Damaged or Defective Item

If the item arrives damaged or has a manufacturing defect, please contact us as soon as possible after receiving it. We may request photos or other information to assist in verifying the issue.

Return/Exchange Conditions

We process returns and exchanges for incorrect items, manufacturing defects, or other issues recognized by Palm Hub.

Items damaged due to improper use, handling, accidents, or customer-caused damage may not be eligible for return/exchange.

Returned items should be in perfect condition and include their original packaging and accessories (if applicable).

How to Apply for a Return or Exchange

To apply for a return or exchange, please contact Palm Hub via WhatsApp and provide the following information:

  • Order Number

  • Photo of the received item

  • Photo showing the problem

  • Brief description of the problem

Our team will review the information and inform you of the subsequent processing steps.

Refund

If your refund request is approved, the specific refund method and processing time will depend on your original payment method and the specific details of the order.

Important Note

Please always contact us before sending any product back. Do not return items without prior instruction from Palm Hub.

Need Help?

If you have any questions about shipping, returns, or exchanges for our oil palm harvesting tools, please contact Palm Hub via WhatsApp.